General FAQs

Primeparking – Frequently Asked Questions

1.What parking services does Primeparking provide?

We provide managed parking services including casual parking, monthly and reserved parking options, License plate recognition, seamless app parking, Early Bird, Weekend, Night-time and Campervan parking.

2. How do I pay for parking?

You can pay using our mobile Park N Go app, pay-by-plate automation, or approved contactless payment methods at participating locations.

3. Does Primeparking offer hourly, daily, and monthly parking options?

Yes, we offer flexible parking options: hourly, daily, weekly, and monthly reserved parking at multiple locations in Wellington, Auckland, Hamilton and New Plymouth. Check out our Deals page and socials for current offers and special deals.

4. How do I purchase a monthly reserved park?

There are 2 options for reserved parking, with Primeparking.

Guaranteed reserved parking (where we guarantee you will have a parking space in one parking building)

Fully Reserved (private) car parks are allocated to you and you only.

To lock in a Reserved Primeparking spot, fill in an online form at www.primeparking.co.nz/contact/

5. How many vehicles can use a reserved park?

With all reserved car parks, you can submit multiple license plates into the system. No longer is the reserved space just for one car. If you have multiple cars in your family or business or want to share a ride to work and share the park with your colleagues. Your reserved space is yours and can add numerous number plates to your PARKnGo app allowing any one of those vehicles to park in the space at any time 24 hours a day.

We recommend you ensure the number you enter is accurate and to a minimum to avoid any issue with vehicles using your account when they are not supposed to.

6. How does the Licence Plate Recognition system work?

Drive in slowly and be prepared to stop at barriers. The gate will automatically open once it has captured your licence plate number.

Find your park. Early bird parkers are please asked not to park in any Reserved or Short Stay bays.

Take a note of your licence plate number. Go and enjoy yourself in Wellington!

On your return, pay for your parking at the payment kiosk. Enter your licence plate details and follow the onscreen instructions to complete your stay with us. You won't get a receipt unless you request one. Alternatively, download our PARKnGo app for automatic payment.

Return to your car and exit the building. Remember to drive up slowly to the barrier arms on the way out, it will lift once it has captured your licence plate number.

Click on the link to find out more information on Licence Plate Recognition.

7. What happens if I forget to pay for parking?

By using the PARKnGo app, this will not be a problem as a number of our parks have barrier arms and License plate recognition so you can just drive in and out without the need to go to a pay machine. You will get charged the cheapest rate available, automatically through the app.

We know it does happen that you don’t have a means for payment. If this happens in one of our car parks, we encourage the guest to speak to us using the “call attendant” button at the barrier arm.

We are the friendly face of parking, and we will do our best to help you resolve the payment shortfall.

8. How can I appeal or dispute a parking ticket?

In the rare case where we have to issue a parking ticket (in non-barrier arm car parks) you can submit an appeal through our online appeals form. Provide your ticket number, license plate, and supporting evidence. We don’t see parking tickets as a source of revenue and provide every guest a chance to speak to us directly to arrange payment for spaces they have used.

9. How do I find available parking locations?

Our website includes a location finder with maps showing available car parks, operating hours, and pricing. Some of our parks have fully operating parking guidance systems which highlight available parks with green (available) and red (occupied or reserved) lighting.

10. What payment methods do you accept?

We accept major credit and debit cards, mobile wallets, online payments, Apple Pay and in some locations, cash at designated machines.

11. Is there electric vehicle (EV) charging stations available?

Some of our locations offer EV charging.

12. How secure are your parking facilities?

All our facilities include CCTV cameras, lighting, and controlled access systems. Security features vary by location.

13. Do you offer disability or accessible parking spaces?

Yes. Accessible parking is available in accordance with local regulations. Availability varies at each location.

14. What are your customer support hours?

Customer support is available online 24/7, with phone support during standard business hours.

15.How do I add or remove vehicles from my account?

Vehicles can be easily added or removed from your account by signing in to your online account. Vehicles must be added before they enter the car park building. If you need to add your plate after entering the carpark, please contact the parking team and they will assist.

16. What if my vehicle is already in the car park before it is registered to my account?

In order to add a vehicle to your account after it has already entered the car park, you must contact a member of the Primeparking team during normal business hours at info@primeproperty.co.nz or on 0800 774 637.

17. What should I do if I experience an issue at a car park?

Use the “call attendant” help button on payment machines, contact our support team via the phone number displayed onsite, or submit an issue form through our website.

18. Where are your Primeparking carparks located?

18.1 We have 5 large Parking buildings for casual and reserved parking in Wellington-

James Smith car park – 148 Wakefield Street (Opposite the Michael Fowler Centre)

Cable Car Lane car Park – 139 The Terrace

Stout Street car park – 9-13 Stout Street

Garrett Street car park – 25 Garrett Street

Gilmer Terrace car park – 5-11 Gilmer Terrace

18.2. We also have over 200 reserved parking spaces available in 21 buildings across Wellington CBD

18.3. We have 2 reserved parking locations in Hamilton-

711 Victoria Street

500 Victoria Street

18.4. We have 2 reserved parking locations in Auckland-

15 Nichols Lane, Parnell

385 Queen Street, CBD

18.5. We have one reserved parking location in New Plymouth-

Centre City Shopping Centre – New Plymouth Mall